Feel in control knowing you are protected by following CERA’s guide to being Tenant Documenters. It feels good to check stress, harassment or vulnerability as Tenant Documenters:

1. Keep a written record of events. The dates and times of the incident(s) can be useful evidence if there is a disagreement. Often a log or a calendar is a helpful way to record this information.

2. Write down everything that you can remember about the incident(s). Names, dates, and what was said by whom. If you are able to take notes about your conversation while you are talking or soon afterwards, you will have more information to refer to later.

3. Don’t forget that email and text communications can be helpful because they create a dated record of your conversations. Keep copies of any email or text sent to and received from your landlord. But, remember not to send emails or texts in haste! They could be used against you.

4. If you are planning to speak with your landlord, bring a friend or someone who can act as a witness to support your version of events, or confirm the discriminatory policy or behaviour of your landlord.

5. Write a letter to your landlord detailing your concerns and, if appropriate, request accommodation. Remember to keep a copy!

6. Contact CERA, and our staff or volunteers can contact the landlord to advocate on your behalf.

Read how to write a Letter to the Landlord at CERA.

Read how to write a letter to the Landlord at CERA next. Click Here.

Start with the organization websites listed below that offer a menu of choices for financial help with Tenancy bills and notices. https://www.torontohydro.com/for-home/financial-assistance